Terms of Service

Last updated: December 12, 2024

1. Acceptance of Terms

By accessing or using Covr4me ("Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our Service.

2. Description of Service

Covr4me is an AI-powered shift coverage platform that helps businesses manage employee scheduling and find coverage for open shifts. Our Service includes:

  • Automated shift coverage search using AI voice calls
  • SMS notifications for shift offers and updates
  • Employee scheduling and availability management
  • Real-time shift status tracking

3. SMS/Text Messaging Terms

By using Covr4me, you expressly consent to receive text messages (SMS) from us. This section describes our SMS messaging practices:

3.1 Types of Messages

You may receive the following types of text messages:

  • Shift Coverage Notifications: Alerts when shifts need coverage or when you've been offered a shift
  • Shift Confirmations: Confirmations when you accept or are assigned a shift
  • Account Alerts: Important account-related notifications including verification codes
  • Service Updates: Updates about schedule changes, cancellations, or urgent operational matters

3.2 Message Frequency

Message frequency varies based on shift activity and your organization's usage. You may receive multiple messages per day during active scheduling periods.

3.3 Costs and Carrier Rates

Message and data rates may apply. Covr4me does not charge for SMS messages, but your mobile carrier may charge standard messaging rates.

3.4 How to Opt Out

You can opt out of receiving SMS messages at any time by:

After opting out, you will receive a confirmation message. Please note that opting out of SMS may affect your ability to receive time-sensitive shift notifications.

3.5 Help

For help with SMS messaging, reply HELP to any message or contact [email protected].

4. AI Voice Calling Terms

By using Covr4me, you consent to receive automated AI voice calls.

  • Our AI assistant ("Shifty") may call you to offer available shifts
  • Calls may be recorded for quality assurance and training purposes (with disclosure)
  • You can opt out of AI calls by saying "stop calling me" during any call or contacting support
  • We comply with TCPA regulations and will not call during quiet hours (typically 9 PM - 8 AM local time)

5. User Accounts

To use certain features of the Service, you must create an account. You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Providing accurate and current information
  • Notifying us immediately of any unauthorized use

6. Employee Data and Consent

When adding employees to the platform, organization administrators represent and warrant that:

  • They have obtained proper consent from employees to receive SMS and voice communications
  • Employee phone numbers are accurate and belong to the intended recipients
  • Employees have been informed about how their data will be used
  • They will promptly update or remove employee information upon request

7. Acceptable Use

You agree not to use the Service to:

  • Violate any applicable laws or regulations
  • Send unsolicited messages to individuals who have not consented
  • Interfere with or disrupt the Service
  • Attempt to gain unauthorized access to any systems
  • Use the Service for any purpose other than legitimate shift management

8. Limitation of Liability

To the maximum extent permitted by law, Covr4me shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities.

9. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of any material changes via email or through the Service. Continued use of the Service after changes constitutes acceptance of the new Terms.

10. Contact Information

For questions about these Terms, please contact us at:

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