Privacy Policy

Last updated: December 12, 2024

1. Introduction

Covr4me ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered shift coverage platform.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Name, email address, password, organization name
  • Phone Numbers: Mobile phone numbers for SMS and voice communications
  • Employee Data: Names, phone numbers, email addresses, roles, and availability
  • Shift Information: Scheduling data, shift preferences, and coverage history

2.2 Information Collected Automatically

  • Usage Data: How you interact with our Service, features used, and timestamps
  • Device Information: Browser type, operating system, IP address
  • Communication Data: Call logs, SMS delivery status, response data
  • Call Recordings: Voice call recordings when enabled (with consent disclosure)

3. How We Use Phone Numbers and SMS

We take your communication preferences seriously. Here's how we use your phone number:

3.1 SMS Messages

We use your phone number to send:

  • Shift coverage opportunities and notifications
  • Shift confirmation and reminder messages
  • Account verification codes
  • Important service updates and alerts

3.2 AI Voice Calls

We use your phone number to:

  • Make automated calls offering available shifts
  • Confirm shift acceptance via voice
  • Deliver urgent time-sensitive notifications

3.3 We Do NOT

  • Sell or share your phone number with third parties for marketing
  • Send promotional or advertising messages
  • Contact you during designated quiet hours (9 PM - 8 AM local time)
  • Share your number with other organizations on our platform

4. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our Service
  • Process shift coverage requests and assignments
  • Send shift-related notifications via SMS and voice
  • Authenticate users and secure accounts
  • Analyze usage patterns to improve our Service
  • Comply with legal obligations
  • Detect and prevent fraud or abuse

5. Information Sharing

We may share your information with:

5.1 Service Providers

  • Twilio: For SMS and voice call delivery
  • ElevenLabs: For AI voice synthesis
  • OpenAI: For AI conversation processing
  • Cloud hosting providers: For data storage and processing

5.2 Your Organization

If you are an employee added by an organization, your manager may see:

  • Your name, phone number, and email
  • Your availability and shift history
  • Your response to shift offers
  • Performance metrics (acceptance rate, reliability)

5.3 Legal Requirements

We may disclose information when required by law, court order, or government request.

6. Data Retention

  • Account data: Retained while your account is active
  • Call recordings: Retained for 90 days, then automatically deleted
  • SMS logs: Retained for 90 days for troubleshooting
  • Shift history: Retained for the duration of employment plus 1 year

7. Your Rights and Choices

7.1 Opt-Out of SMS

You can stop receiving SMS messages at any time by:

7.2 Opt-Out of Voice Calls

You can opt out of AI voice calls by saying "stop calling me" during any call or contacting your manager or our support team.

7.3 Access and Deletion

You may request access to, correction of, or deletion of your personal data by contacting us at [email protected]. We will respond within 30 days.

8. Data Security

We implement appropriate technical and organizational measures to protect your data:

  • Encryption of data in transit and at rest
  • Secure password hashing (bcrypt)
  • Regular security audits and monitoring
  • Access controls and authentication
  • Employee training on data protection

9. Children's Privacy

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through the Service. The "Last updated" date at the top indicates when this policy was last revised.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us:

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